Automotive Service Advisor: Drive Customer Care & Revenue

Telle Tire & Auto Service Inc; Dothan (AL); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc. in Dothan, AL is seeking a full-time Automotive Service Advisor who delivers outstanding customer service by consulting with customers, recommending services, and documenting concerns on repair orders.

You will set expectations, schedule services, manage workflow, coordinate with technicians and parts, and contribute to revenue while ensuring work meets standards.

Qualifications

• High school diploma or equivalent education required.
• Two or more years of customer service experience; experience as a service advisor or service writer preferred.
• Knowledge of automotive service, maintenance, and repairs.
• Knowledge of MS Office products.
• Knowledge of basic mathematics.

Responsibilities

• Recommend additional services and repairs using service history and maintenance guides.
• Provide customers with a complete and accurate written cost estimate.
• Communicate realistic promise times and manage expectations.
• Obtain customer signatures on repair orders and ensure proper documentation.
• Adhere to warranty policies and procedures.
• Document customer concerns on repair orders accurately.

Skills

Customer service

Sales

Communication

Leadership

Training

Driving record

Education

High school diploma or equivalent education

Tools

MS Office

Job description

Telle Tire & Auto Service Inc. in Dothan, AL is seeking a full-time Automotive Service Advisor who delivers outstanding customer service by consulting with customers, recommending services, and documenting concerns on repair orders.

You will set expectations, schedule services, manage workflow, coordinate with technicians and parts, and contribute to revenue while ensuring work meets standards.