Service Advisor

Telle Tire & Auto Service Inc; Enterprise (AL); On-site; USD 50,000 - 65,000; Full time

Job summary

Telle Tire & Auto Service Inc in Enterprise, AL is seeking an Automotive Service Advisor to consult with customers, review service history, and document repair orders accurately. This role emphasizes clear communication, precise documentation, and a proactive approach to repairs.

You will set expectations, provide cost estimates, coordinate with technicians and parts, and help maximize productivity while delivering excellent customer service.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service experience; service advisor/writer preferred.
• Knowledge of automotive service, maintenance and repairs; MS Office; basic math.

Responsibilities

• Utilize service history and guides to recommend services and repairs.
• Provide customers with complete written cost estimates.
• Communicate realistic promise times and set expectations.
• Obtain customer signatures on repair orders and ensure proper documentation.
• Adhere to warranty policies and procedures.
• Document customer concerns and requests on repair orders.
• Coordinate with team leaders about incoming work for efficient workflow.
• Review inspection reports and manage technician time efficiently.
• Monitor progress and inform customers of changes to estimates or time.
• Obtain proper authorization before additional repairs.
• Explain completed work and charges clearly to customers.
• Support service department by scheduling and ordering parts.
• Collaborate with vendors and Parts Department for timely parts.
• Maintain a clean, safe, and organized work environment.
• Maintain professional appearance and respect colleagues.
• Comply with regulations.
• Provide excellent written and oral communication.

Skills

Excellent customer service

Sales skills

Strong communication

Leadership

Organizational skills

Willingness to train

Good driving record

Education

High school diploma or equivalent

Tools

MS Office

Basic mathematics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Enterprise, AL, US

Salary Range: $50,000.00 To $65,000.00 Annually

Reports To:

Store Manager

Position Summary:

The Automotive Service Advisor plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Advisors are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards.

Key Responsibilities:

• Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs
• Provide customers with a complete and accurate written cost estimate
• Communicate realistic promise times to customers and set proper expectations
• Obtain customer signatures on repair orders and ensure proper documentation
• Adhere to warranty policies and procedures
• Accurately document customer concerns, requests, causes, and corrections on repair orders
• Communicate with team leaders about incoming work and ensure efficient workflow
• Review inspection reports from technicians and manage technician time efficiently
• Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements
• Obtain proper authorization before performing any additional repairs
• Explain completed work and all charges to customers clearly and effectively
• Support the Service Department by managing schedules and ordering necessary parts
• Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability
• Maintain a clean, safe, and organized work environment
• Maintain a professional appearance and treat all colleagues with respect
• Comply with all relevant federal, state, and local regulations
• Provide excellent written and oral communication to ensure smooth service delivery

Licenses and Certifications:

• Valid Driver’s License (Required)

Job Requirements:

• High school diploma or equivalent education
• Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred
• Knowledge of:
  • Automotive service, maintenance, and repairs
  • MS Office products
  • Basic mathematics

Skills and Abilities:

• Excellent customer service and sales skills
• Strong ability to communicate effectively, both orally and in writing
• Honesty, transparency, and strong ethical standards
• Conflict resolution and problem-solving capabilities
• Strong leadership, interpersonal, and organizational skills
• Willingness to participate in in-house training programs
• Good driving record

Physical Requirements:

• Ability to lift up to 75 lbs
• Regularly required to talk and hear
• Frequently required to stand, walk, and sit
• Occasionally required to bend, stoop, reach, crawl, and climb
• May be exposed to loud noise, vibration, exhaust fumes, and other conditions typical in a service repair environment

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're more than just a service provider-we're a team driven by purpose, urgency, and care. We pride ourselves on delivering expert solutions that are fast, reliable, and focused on what matters most: the customer.

Our culture is built around putting customer care first.

Whether in the shop, in the field, or in the corporate office, we believe every role is an opportunity to ease someone's stress and replace it with confidence. That's why we respond with urgency, lead with empathy, and empower our associates to go above and beyond. Together, we turn stress into satisfaction.

Our mission is simple: the customer's needs are our mission-every time, no exceptions. We support our team members with the tools, training, and trust they need to serve customers better. From the first call to the final follow-up, we deliver excellence with speed, safety, and heart.

If you're passionate about helping others, solving problems under pressure, and being part of a team that leads with care and delivers with purpose- we'd love to have you on board.

The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions. Accommodation requests will be reviewed and considered on an individual basis in accordance with applicable laws.