Auto Service Advisor — Customer Care & Repairs

Lithia Volkswagen of Des Moines; Johnston (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Vehicle Purchase Discounts

Job summary

Lithia Volkswagen of Des Moines is seeking an Automotive Service Advisor to join our Des Moines team. You will greet customers, discuss vehicle concerns, and explain repair options, costs, and timelines to ensure a clear, positive service experience.

In this role you will create repair orders, review estimates with customers, and coordinate with technicians to keep service work progressing smoothly. A valid driver's license and 1+ year of automotive experience are required.

Qualifications

• Customer service or automotive service experience.
• Valid driver's license and acceptable driving record.
• 1+ years of automotive experience.

Responsibilities

• Greet customers and provide a professional service experience.
• Discuss vehicle concerns, recommend services, and explain repair needs, costs, and timelines.
• Create accurate repair orders and document customer and vehicle information.
• Review inspection results, estimates, and additional service recommendations with customers.
• Communicate with technicians and customers throughout the repair process.
• Coordinate repair orders and help keep service work moving.
• Complete vehicle delivery and payment process.

Skills

Customer service

Automotive service experience

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Lithia Volkswagen of Des Moines is seeking an Automotive Service Advisor to join our Des Moines team. You will greet customers, discuss vehicle concerns, and explain repair options, costs, and timelines to ensure a clear, positive service experience.

In this role you will create repair orders, review estimates with customers, and coordinate with technicians to keep service work progressing smoothly. A valid driver's license and 1+ year of automotive experience are required.