Service Advisor: Drive Vehicle Care & Customer Experience

Lithia Motors; Florida; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

L0395 Volkswagen of New Port Richey is seeking a Service Advisor to initiate automotive services and repairs, ascertain performance issues, verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

You will be the liaison between customers and technicians, prepare RO, communicate repair needs, administer manufacturer warranty, and keep customers informed of service progress and costs.

Qualifications

• Previous Service Advisor experience preferred.
• Experience as automotive technician a plus.
• Good customer service skills and teamwork.

Responsibilities

• Serve as liaison between customer and technician and relay service needs.
• Develop estimates by costing materials, labor, and deductible payments.
• Prepare repair orders and enter into system; obtain approvals.
• Administer manufacturer warranty for qualifying repairs.
• Keep customers informed of progress, times and costs.

Skills

Customer service

Team player

Mechanical understanding

Valid driver's license

Job description

L0395 Volkswagen of New Port Richey is seeking a Service Advisor to initiate automotive services and repairs, ascertain performance issues, verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

You will be the liaison between customers and technicians, prepare RO, communicate repair needs, administer manufacturer warranty, and keep customers informed of service progress and costs.