Service Advisor - No Nights or Weekends!

Victory Tire & Auto; Eau Claire (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) retirement plan with matching

Paid time off

Paid training

Employee Assistance Program

Job summary

Victory Tire & Auto in Eau Claire, WI is seeking a Service Advisor who thrives in a fast-paced environment and excels at delivering memorable customer experiences. This role focuses on being the face of the shop, guiding guests from check-in to repair completion.

You will manage appointments, explain recommended services, and work with technicians to ensure smooth visits while building trust and repeat business through exceptional service.

Qualifications

• Strong customer service and communication skills.
• Experience selling automotive services is a plus.
• Ability to juggle multiple priorities in a fast-paced environment.
• Natural ability to build relationships and retain customers.
• Professional, positive attitude with a team-first mindset.

Responsibilities

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Advisor - No Nights or Weekends!

EAU CLAIRE, WI, US

Salary Range: $50,000.00 To $60,000.00 Annually

Are you great with people, thrive in a fast-paced environment, and take pride in delivering memorable customer experiences?

At Victory Tire & Auto, our Service Advisors are the face of the shop—building trust, creating long-term customer relationships, and making sure every guest feels taken care of from start to finish.

What You’ll Do:

• Be the primary point of contact for customers and deliver an exceptional service experience
• Build trust through clear communication, empathy, and follow-through
• Manage appointments, explain recommended services, and keep customers informed throughout the repair process
• Focus on customer retention by creating positive, repeatable experiences
• Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

What We’re Looking For:

• Strong customer service and communication skills
• Experience writing and selling automotive service, ideally in an independent shop environment.
• A natural ability to build relationships and keep customers coming back
• Comfort juggling multiple priorities in a fast-paced environment
• Professional, positive attitude with a team-first mindset

What we offer:

• Potential to earn $50-60K+ per year (salary plus bonus)
• Amazing growth potential!
• Health, dental, and vision benefits
• 401(k) retirement plan with matching
• Employee Assistance Program
• Paid time off, Paid vacations, Paid training
• Opportunity to be a trusted partner in a growing business
• Support from a team of dedicated professionals