Auto Repair Service Advisor

Hillman Family Automotive; Sylva (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

An automotive service provider in Sylva, NC, is seeking an Auto Repair Service Advisor to bridge the gap between customers and technicians. In this role, you will greet customers, offer accurate estimates, and oversee service delivery, all while ensuring a friendly and professional atmosphere. The ideal candidate will possess strong communication and organizational skills, alongside a high school diploma and automotive knowledge. A valid driver's license is required, and experience in a similar role is a plus. Competitive pay dependent on experience.

Qualifications

• Must have a high school diploma or equivalent.
• Proven experience in an automotive service advisor role is preferred.
• Excellent communication and customer service skills are essential.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with automotive repair processes and terminology.
• Valid driver’s license; ASE certification is a bonus.
• Positive attitude and a team-oriented mindset.
• Must have strong drive to compete and to serve.

Responsibilities

• Greet customers and assess their automotive repair needs.
• Provide accurate estimates and explain repair options.
• Coordinate with technicians to ensure timely service delivery.
• Manage customer follow-ups and maintain communication throughout repairs.
• Process customer payments and handle transactions accurately.
• Maintain a clean and organized service area to enhance customer experience.
• Stay updated on automotive technology and repair techniques to provide informed recommendations.
• Assist in managing inventory and ordering parts as needed.

Skills

Customer service skills

Communication skills

Organizational skills

Automotive repair knowledge

Automotive terminology

Multi-tasking

Education

High school diploma or equivalent

Automotive-related education

Job description

About the Role

Join Hillman Family Automotive as an Auto Repair Service Advisor, where you'll be the vital link between our customers and our skilled technicians. In this role, you'll ensure that every vehicle repair is handled with care and precision, providing exceptional service in a friendly and professional environment.

Responsibilities

Greet customers and assess their automotive repair needs with a friendly demeanor.

Provide accurate estimates and explain repair options to customers clearly.

Coordinate with technicians to ensure timely and efficient service delivery.

Manage customer follow-ups and maintain communication throughout the repair process.

Process customer payments and handle transactions accurately.

Maintain a clean and organized service area to enhance customer experience.

Stay updated on automotive technology and repair techniques to provide informed recommendations.

Assist in managing inventory and ordering parts as needed.

Requirements

High school diploma or equivalent; automotive-related education is a plus.

Proven experience in an automotive service advisor role or similar position is a plus.

Excellent communication and customer service skills.

Strong organizational skills and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks.

Familiarity with automotive repair processes and terminology.

Valid driver’s license; ASE certification is a bonus.

Positive attitude and a team-oriented mindset.

Must have strong drive to compete and to serve. This is not your ordinary job.

About Us

Hillman Family Automotive has been serving the Sylva, NC community for over a decade, building a reputation for quality service and customer satisfaction. Our dedicated team is passionate about cars and committed to providing a welcoming environment where both customers and employees feel valued and appreciated.

Pay depends on experience.