Collision Front Desk Specialist: Customer & Repair Admin

JHCC Holdings LLC; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

The Boyd Group is seeking a CSR in Rockledge, FL to provide excellent customer service and administrative support for the Repair Facility Team. You will manage relationships with customers and insurers and handle essential repair-related paperwork.

Responsibilities include scheduling vehicle repairs, obtaining authorizations, preparing repair order packets, and documenting communications in CCC One. Prior experience in auto body or customer service is preferred.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar environment with customer service experience.

Responsibilities

• Provide exceptional customer experience for customers and insurers.
• Manage appointments for vehicle repair using CCC One schedule and scripts.
• Retrieve insurance assignments and obtain repair authorization documents for disassembly.

Skills

Customer service

Multitasking

Attention to detail

Oral and written communication

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

The Boyd Group is seeking a CSR in Rockledge, FL to provide excellent customer service and administrative support for the Repair Facility Team. You will manage relationships with customers and insurers and handle essential repair-related paperwork.

Responsibilities include scheduling vehicle repairs, obtaining authorizations, preparing repair order packets, and documenting communications in CCC One. Prior experience in auto body or customer service is preferred.