Auto Physical Damage Claims Leader (Hybrid)

Amerisure Insurance Company; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) with profit sharing

Paid time off

Job summary

Amerisure Insurance Company is seeking an Auto Physical Damage Manager to lead the APD function within Commercial Claims. The role requires translating strategy into priorities, developing leaders, and delivering timely, technically sound claim outcomes for designated high‑profile agency partners.

The ideal candidate has 5+ years of auto physical damage claim experience and demonstrated people leadership, with travel up to 10%.

Qualifications

• Bachelor’s degree in business, insurance or related field.
• 5 years commercial auto physical damage claim experience.
• Prior people leadership experience.
• Experience managing agency or customer escalations.
• Industry designation such as AIC, CPCU, SCLA or similar preferred.
• Strong service orientation and relationship management with high‑profile agency partners.
• Proficiency with claim systems and Microsoft Office applications.

Responsibilities

• Lead the day-to-day performance and service delivery of the Auto Physical Damage (APD) function within Commercial Claims.
• Translate departmental strategy into operational priorities and develop leaders and teams.
• Serve as primary APD contact for designated high-profile agency partners and collaborate with Auto General Liability leadership.
• Monitor inventory, cycle time, quality, severity, expense and service indicators and drive corrective actions.
• Ensure consistent APD procedures and quality expectations across the team and vendor programs.
• Coordinate resolutions of escalated APD matters with Directors as needed.
• Build relationships with Underwriting, Loss Control, Legal, SI, agencies and vendors.
• Participate in business planning, budgeting and workforce planning.
• Promote controls, timely escalation of issues and handling of complaints and regulatory matters.
• Lead process improvements to increase quality, efficiency and customer value.
• Champion adoption of tools and analytics to improve APD outcomes.

Skills

Leadership

Communication

Stakeholder management

Travel up to 10%

Education

Bachelor’s degree

Job description

Amerisure Insurance Company is seeking an Auto Physical Damage Manager to lead the APD function within Commercial Claims. The role requires translating strategy into priorities, developing leaders, and delivering timely, technically sound claim outcomes for designated high‑profile agency partners.

The ideal candidate has 5+ years of auto physical damage claim experience and demonstrated people leadership, with travel up to 10%.