Auto Physical Damage Claims Director - Hybrid Leader

CNA Insurance; Plano (TX); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance seeks an Auto Physical Damage (APD) Director to lead a team of 40+ claims professionals, directing strategy, performance, and operational excellence across the APD business. The role emphasizes accountability, talent development, and cross-functional collaboration to drive sustainable results.

The position offers a flexible, hybrid schedule and can be based at CNA office locations. The ideal candidate brings extensive claims leadership experience and strong business acumen to shape

Qualifications

• Bachelor’s degree with Master’s preferred or equivalent experience.
• Typically a minimum of ten years of related work experience, with three years of management experience preferred.

Responsibilities

• Leads the work activities of claims professionals and claims managers with full management responsibility.
• Drives productivity and manages expenses, ensuring appropriate use of vendors and effective claim resolution strategies.
• Ensures customer satisfaction by delivering high-quality and timely claim service and developing initiatives to improve the customer experience.
• Oversees claim handling protocols, monitors quality dashboards, and addresses training needs across teams.
• Uses data analytics to monitor performance and develops strategies to improve operational effectiveness.
• Manages department and claims expenses, leveraging resources and identifying trends and opportunities.
• Fosters collaborative partnerships and communicates leadership messages across the organization.

Skills

Leadership

People management

Communication

Data analytics

Budgeting & expenses

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree; Master’s preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance seeks an Auto Physical Damage (APD) Director to lead a team of 40+ claims professionals, directing strategy, performance, and operational excellence across the APD business. The role emphasizes accountability, talent development, and cross-functional collaboration to drive sustainable results.

The position offers a flexible, hybrid schedule and can be based at CNA office locations. The ideal candidate brings extensive claims leadership experience and strong business acumen to shape