Auto Physical Damage Claims Leader

CNA; United States; Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA is seeking an Auto Physical Damage (APD) Director to lead a team of over 40 claims professionals, shaping strategy and guiding performance across the APD business. This senior role requires strong leadership, analytics, and a focus on customer outcomes and financial performance.

Hybrid work schedule available at multiple CNA office locations. The ideal candidate brings extensive claims expertise, business acumen, and proven people leadership to drive sustainable results and develop talent

Qualifications

• Ten years of related experience in insurance/claims.
• Three+ years of management experience, including leading leaders.
• Auto physical damage background preferred.

Responsibilities

• Lead a team of 40+ claims professionals and managers.
• Set expectations, coach, and drive staff development.
• Drive profitability by managing expenses and vendor use.

Skills

Team leadership

Insurance industry knowledge

Data analytics

Communication skills

Strategic thinking

Problem solving

Microsoft Office

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Job description

CNA is seeking an Auto Physical Damage (APD) Director to lead a team of over 40 claims professionals, shaping strategy and guiding performance across the APD business. This senior role requires strong leadership, analytics, and a focus on customer outcomes and financial performance.

Hybrid work schedule available at multiple CNA office locations. The ideal candidate brings extensive claims expertise, business acumen, and proven people leadership to drive sustainable results and develop talent