Auto Claims Director: Strategy, Leadership & Excellence

CNA Insurance; Chicago (IL); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance seeks a Director for Auto Physical Damage to lead a 40+ claims team, shaping strategy and operational excellence across the APD line. The role emphasizes leadership, analytics, and collaboration with internal and external partners to improve outcomes and financial performance.

Hybrid work is available at multiple CNA office locations. The ideal candidate has extensive claims leadership experience and strong business acumen to drive sustainable performance.

Qualifications

• Strong leadership and people-management experience.
• Proven ability to coach and develop leaders.
• Advanced data analytics and decision-making from metrics.
• Excellent communication with senior leadership and partners.

Responsibilities

• Lead claims professionals and managers with full management responsibility.
• Drive profitability by productivity, expenses, and vendor management.
• Ensure high-quality, timely claim service and customer satisfaction.
• Monitor quality dashboards and provide ongoing training across teams.
• Use data analytics to drive operations and strategy.
• Manage department and claims expenses while leveraging internal/external resources.

Skills

Leadership

Data analytics

Communication

Collaboration

Change management

MS Office

Education

Bachelor’s degree

Master’s preferred

10+ years experience

Tools

MS Office Suite

Job description

CNA Insurance seeks a Director for Auto Physical Damage to lead a 40+ claims team, shaping strategy and operational excellence across the APD line. The role emphasizes leadership, analytics, and collaboration with internal and external partners to improve outcomes and financial performance.

Hybrid work is available at multiple CNA office locations. The ideal candidate has extensive claims leadership experience and strong business acumen to drive sustainable performance.