Auto Physical Damage Claims Director

CNA Insurance; Littleton (CO); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance is seeking an Auto Physical Damage (APD) Director to lead a 40+ person claims team, shape strategy, and drive performance across the APD segment. The role emphasizes leadership, deep claims expertise, and strong people development in a hybrid work setting.

The successful candidate will bring a decade of related experience, including management, and prefer auto physical damage background. This position offers broad impact within CNA’s claims organization and collaboration with

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Typically 10+ years in related work, with 3+ years in management.
• Auto physical damage experience strongly preferred.

Responsibilities

• Leads claims professionals and managers; sets expectations and coaching.
• Drives productivity, manages expenses, ensures quality service.
• Ensures customer satisfaction with timely claim handling.
• Oversees adherence to claim handling protocols and training needs.
• Uses data analytics to monitor performance and drive improvements.
• Manages department and claims expenses to meet productivity and quality targets.
• Collaborates with internal and external partners to optimize operations.

Skills

Leadership

Claims leadership

Data analytics

Strategic thinking

Communication

Cross-functional collaboration

Coaching & development

Regulatory knowledge

MS Office

Education

Bachelor's degree

Master's preferred

Tools

MS Office

Job description

CNA Insurance is seeking an Auto Physical Damage (APD) Director to lead a 40+ person claims team, shape strategy, and drive performance across the APD segment. The role emphasizes leadership, deep claims expertise, and strong people development in a hybrid work setting.

The successful candidate will bring a decade of related experience, including management, and prefer auto physical damage background. This position offers broad impact within CNA’s claims organization and collaboration with