Auto Physical Damage Director: Lead Claims Transformation

CNA Insurance; Atlanta (GA); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance is seeking an Auto Physical Damage (APD) Director to lead a team of 40+ claims professionals, driving strategy, performance and customer outcomes across the APD business.

This senior role requires strong leadership, analytics, and collaboration to shape claims strategy and improve operational results, while fostering development in a hybrid work environment at CNA offices.

Qualifications

• Bachelor’s degree required; Master’s preferred or equivalent experience.
• Typically a minimum of ten years of related work experience with three years in management.
• Background in auto physical damage preferred; auto bodily injury experience a plus.
• Certifications or professional designations preferred.

Responsibilities

• Lead claims professionals and managers, setting expectations and coaching.
• Drive productivity and manage expenses to support profitability.
• Ensure customer satisfaction with high-quality, timely claim service.
• Oversee claim handling protocols and training across teams.
• Use data analytics to monitor performance and drive improvements.
• Collaborate with internal and external partners to optimize operations.

Education

Bachelor’s degree with Master’s preferred or equivalent experience

Job description

CNA Insurance is seeking an Auto Physical Damage (APD) Director to lead a team of 40+ claims professionals, driving strategy, performance and customer outcomes across the APD business.

This senior role requires strong leadership, analytics, and collaboration to shape claims strategy and improve operational results, while fostering development in a hybrid work environment at CNA offices.