APD Claims Director: Lead Performance & Innovation

01460 Continental Casualty Company; Town of Florida (NY); Hybrid; USD 97.000 - 189.000; Vollzeit

Zusammenfassung

CNA, a leader in risk solutions, seeks an APD Director to guide a team of over 40 claims professionals. You will shape strategy, discipline performance, and drive customer outcomes across the Auto Physical Damage segment.

The role emphasizes leadership, accountability, and continuous improvement while offering a flexible, hybrid work arrangement at CNA office locations. Suitable for senior claims leaders with extensive auto damage experience.

Qualifikationen

• Bachelor’s degree; Master’s preferred or equivalent experience.
• Typically a minimum of ten years of related work experience, with three years of management experience preferred, including leading leaders.
• Background in auto physical damage strongly preferred; additional auto bodily injury experience considered a plus.

Aufgaben

• Lead the work activities of claims professionals and managers with full management responsibility for setting expectations and coaching.
• Drive productivity and control expenses while ensuring high quality claim handling and customer service.
• Monitor performance with data analytics and dashboards to improve operational results and profitability.
• Develop and reinforce claim handling protocols, business strategies, and cross-functional collaboration.
• Ensure compliance with state/local regulatory requirements and participate in special projects.

Kenntnisse

Insurance knowledge

Leadership

People leadership

Claims resolution

Analytics

Communication

Microsoft Office

Data analytics

Ausbildung

Bachelor’s degree; Master’s preferred

Jobbeschreibung

CNA, a leader in risk solutions, seeks an APD Director to guide a team of over 40 claims professionals. You will shape strategy, discipline performance, and drive customer outcomes across the Auto Physical Damage segment.

The role emphasizes leadership, accountability, and continuous improvement while offering a flexible, hybrid work arrangement at CNA office locations. Suitable for senior claims leaders with extensive auto damage experience.