APD Claims Leader: Strategy, Ops & Growth

CNA Insurance; New York (NY); Hybrid; USD 97,000 - 189,000; Full time

Benefits offered by this job

Benefits package

Job summary

CNA Insurance is seeking an APD Director to lead a team of more than 40 claims professionals, shaping strategy and performance for Auto Physical Damage. The role drives operational excellence, service quality, and financial performance across the APD segment, with a focus on accountability, engagement, and continuous improvement.

The position is a senior leadership role with a hybrid work schedule and multiple CNA office locations.

Qualifications

• Proven leadership of large teams and management of senior professionals.
• Experience with claims handling and insurance operations.
• Strong analytical and data-driven decision making.

Responsibilities

• Lead a team of claims professionals and managers with full leadership responsibilities.
• Drive profitability by managing expenses, vendors, and claim resolution strategies.
• Ensure customer satisfaction through high-quality, timely claim service and training initiatives.
• Oversee compliance with regulatory requirements and develop claim handling protocols.
• Utilize data analytics to monitor performance and drive operational improvements.

Skills

Leadership

People management

Data analytics

Communication

Cross-functional collaboration

Education

Bachelor’s degree with Master’s preferred

Tools

Microsoft Office

Job description

CNA Insurance is seeking an APD Director to lead a team of more than 40 claims professionals, shaping strategy and performance for Auto Physical Damage. The role drives operational excellence, service quality, and financial performance across the APD segment, with a focus on accountability, engagement, and continuous improvement.

The position is a senior leadership role with a hybrid work schedule and multiple CNA office locations.