Auto Parts Store Pro – Customer-Centric Growth Path

Genuine Parts Company; Annapolis (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan 401(k)

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

The Store Pro at Genuine Parts Company, operating under the NAPA brand, serves as the primary contact for customers in the retail store, delivering a high-quality experience. This role focuses on providing automotive parts solutions to retail and wholesale customers, leveraging product knowledge and strong customer engagement to support store performance.

You will operate POS and cataloging tools, assist with inventory, and build relationships to drive loyalty, with opportunities for growth and

Qualifications

• High School Diploma or GED required.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging software

Job description

The Store Pro at Genuine Parts Company, operating under the NAPA brand, serves as the primary contact for customers in the retail store, delivering a high-quality experience. This role focuses on providing automotive parts solutions to retail and wholesale customers, leveraging product knowledge and strong customer engagement to support store performance.

You will operate POS and cataloging tools, assist with inventory, and build relationships to drive loyalty, with opportunities for growth and