Auto Parts Store Pro — Customer-Focused, Growth Path

NAPA Auto Parts; Ottawa (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

NAPA Auto Parts in Ottawa, KS seeks a Store Pro to be the primary contact for customers in-store, delivering automotive parts solutions and a high-quality shopping experience. The role supports both retail and wholesale customers and aims to drive store performance through product knowledge and strong customer engagement.

Responsibilities include accurate parts identification, order fulfillment, POS operation, and contributing to inventory and delivery logistics.

Qualifications

• High School Diploma or GED required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems.
• Pull and prepare orders for customers and drivers; assist with logistics and fulfillment.
• Perform housekeeping and organizational tasks to maintain a safe store environment.
• Assist with inventory control: receiving, stocking, cycle counts, and inventory records.
• Contribute to store operations and team support to optimize performance and efficiency.
• Support continuous improvement initiatives related to store processes.

Skills

Customer service

Communication

Problem solving

Teamwork

Leadership (preferred)

Education

High School Diploma or GED

Tools

Inventory/catalog systems

POS systems

Job description

NAPA Auto Parts in Ottawa, KS seeks a Store Pro to be the primary contact for customers in-store, delivering automotive parts solutions and a high-quality shopping experience. The role supports both retail and wholesale customers and aims to drive store performance through product knowledge and strong customer engagement.

Responsibilities include accurate parts identification, order fulfillment, POS operation, and contributing to inventory and delivery logistics.