Auto Parts Pro: Customer-Driven Store Expert

NAPA Auto Parts; Bellevue (NE); On-site; USD 30,000 - 36,000; Full time

Job summary

NAPA Auto Parts Bellevue is seeking a Store Pro to serve as the primary contact for customers in-store, providing automotive parts solutions with strong product knowledge. You will support both retail and wholesale customers, drive positive experiences, and contribute to store performance through accurate identification, efficient order fulfillment, and proactive customer engagement.

The role emphasizes fast-paced service, teamwork, and adherence to processes.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate dispatches, pull and prepare orders for customers and drivers, and support logistics.
• Perform housekeeping and organizational tasks to maintain a safe store environment.
• Assist with inventory control activities (receiving, stocking, cycle counts).
• Contribute to store operations and team support to optimize performance.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA Auto Parts Bellevue is seeking a Store Pro to serve as the primary contact for customers in-store, providing automotive parts solutions with strong product knowledge. You will support both retail and wholesale customers, drive positive experiences, and contribute to store performance through accurate identification, efficient order fulfillment, and proactive customer engagement.

The role emphasizes fast-paced service, teamwork, and adherence to processes.