Automotive Parts Pro - Customer Champion & Solutions Expert

Genuine Parts Company; Waxhaw (NC); On-site; USD 25,000 - 38,000; Full time

Job summary

Genuine Parts Company (NAPA) Store Pro is the frontline contact in our retail store, delivering high-quality customer service, automotive parts solutions, and fast, accurate order fulfillment. You will engage with both retail and wholesale customers, applying product knowledge to support sales and logistics while contributing to store performance through teamwork and efficient operations.

This role emphasizes strong communication, problem solving, and accountability, with opportunities for

Qualifications

• High School Diploma or GED or equivalent.
• Knowledge of inventory or cataloging systems is preferred.
• Experience in automotive, diesel, heavy equipment, farm, marine, or dealership environments is advantageous.
• ASE Certification is not required but beneficial.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer focus

Listening & problem solving

Leadership

Organizational skills

Willingness to learn

Driver’s license

POS & catalog systems

Team collaboration

Adaptability

Education

High School Diploma or GED

ASE Certification (not required)

Experience in automotive/retail/parts environments

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company (NAPA) Store Pro is the frontline contact in our retail store, delivering high-quality customer service, automotive parts solutions, and fast, accurate order fulfillment. You will engage with both retail and wholesale customers, applying product knowledge to support sales and logistics while contributing to store performance through teamwork and efficient operations.

This role emphasizes strong communication, problem solving, and accountability, with opportunities for