Auto Parts Store Pro - Customer Champion & Fulfillment

Genuine Parts Company; New Bern (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company, the parent company of NAPA, seeks a Store Pro to be the primary contact for customers in the retail store. You will deliver automotive parts solutions for retail and wholesale customers, using product knowledge to assist colleagues and drive store performance.

In a fast-paced environment, you will operate POS and inventory systems, maintain a welcoming store, support transactions, and foster loyalty through exceptional service.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Interpersonal skills

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company, the parent company of NAPA, seeks a Store Pro to be the primary contact for customers in the retail store. You will deliver automotive parts solutions for retail and wholesale customers, using product knowledge to assist colleagues and drive store performance.

In a fast-paced environment, you will operate POS and inventory systems, maintain a welcoming store, support transactions, and foster loyalty through exceptional service.