Auto Parts Store Pro - Customer-Centric Sales & Service

NAPA Auto Parts; Anaheim (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Anaheim, CA seeks a Store Pro to serve as the primary contact for customers in-store, providing automotive parts solutions and excellent service. The role supports both retail and wholesale customers with a focus on product knowledge, responsiveness, and customer engagement, offering a clear growth path within the organization.

Responsibilities include using POS and inventory systems, ensuring accuracy in parts identification, and contributing to store performance.

Qualifications

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems and assist with order preparation for customers and drivers.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Job description

NAPA Auto Parts in Anaheim, CA seeks a Store Pro to serve as the primary contact for customers in-store, providing automotive parts solutions and excellent service. The role supports both retail and wholesale customers with a focus on product knowledge, responsiveness, and customer engagement, offering a clear growth path within the organization.

Responsibilities include using POS and inventory systems, ensuring accuracy in parts identification, and contributing to store performance.