Auto Parts Specialist - Exceptional Customer Service

O'Reilly Auto Parts; Snyder (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management.

The role emphasizes greeting customers, assisting with merchandise selection, handling cash and transactions, and resolving issues in a friendly manner. Training and daily store operations are included, with occasional vehicle service assistance.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store simultaneously.

Aufgaben

• Greet customers and assist in selecting merchandise.
• Support professional customers and installers as needed.
• Handle cash, checks, credit transactions, and returns per policy.
• Answer store phone calls, look up parts, quote prices, and upsell related items.
• Resolve customer complaints promptly and friendly.
• Assist with stock, planograms, and store maintenance tasks.
• Perform in-store services and occasional vehicle-related tasks as trained.
• May drive a delivery vehicle when required.

Kenntnisse

Alphanumeric matching

Customer service

Multitasking

Ausbildung

ASE certification

Jobbeschreibung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management.

The role emphasizes greeting customers, assisting with merchandise selection, handling cash and transactions, and resolving issues in a friendly manner. Training and daily store operations are included, with occasional vehicle service assistance.