Parts Specialist: Customer-Focused Auto Parts & Service

O'Reilly Auto Parts; Wendell (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k from day one

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Health/wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help select merchandise, and support management with assigned tasks.

The role includes handling cash, processing transactions, and executing returns according to policy. As part of the team, you’ll assist with daily store operations, including stock, planograms, and basic in-store services.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist professional customers and installers as needed.
• Handle cash, checks, and credit transactions accurately.
• Process exchanges/returns per policy and resolve complaints.
• Support store operations: stocking, planograms, and daily tasks.

Skills

Customer service

Multitasking

Phone and in-store service

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help select merchandise, and support management with assigned tasks.

The role includes handling cash, processing transactions, and executing returns according to policy. As part of the team, you’ll assist with daily store operations, including stock, planograms, and basic in-store services.