Auto Parts Specialist — Bilingual Customer & Tech Expert

O'Reilly Auto Parts; Jarrell (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Paid time off

Health insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management and may involve driving to deliver parts as needed.

Responsibilities include greeting customers, assisting with product selections, processing payments, handling returns, and resolving issues in line with company policies. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired) may be optional depending on location.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers in a friendly, courteous manner and assist with merchandise selection.
• Assist managers and installers in serving professional customers as needed.
• Provide excellent service to customers calling the store and quote prices.
• Maintain cash drawer, process payments, and handle exchanges/returns per policy.
• Address and resolve customer complaints in a friendly manner.
• Perform daily operational tasks including stocking shelves and planogram updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management and may involve driving to deliver parts as needed.

Responsibilities include greeting customers, assisting with product selections, processing payments, handling returns, and resolving issues in line with company policies. Bilingual candidates are encouraged to apply.