Auto Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Fort Gibson (OK); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Paid Time Off

Stock Purchase Plan

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management in daily tasks and operations, including greeting customers, assisting with merchandise selection, and processing transactions.

Qualifying candidates may be bilingual (Spanish) and should be able to quickly match alphanumeric sequences while maintaining accuracy.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Process exchanges and returns for credit in accordance with company policies.
• Handle cash, checks, and credit card transactions and accurately maintain the cash drawer.
• Address and resolve customer complaints in a friendly manner.
• Perform store operations tasks including stocking shelves, planogram updates, and image maker duties.
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Alphanumeric sequence matching

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management in daily tasks and operations, including greeting customers, assisting with merchandise selection, and processing transactions.

Qualifying candidates may be bilingual (Spanish) and should be able to quickly match alphanumeric sequences while maintaining accuracy.