Auto Parts Specialist: Customer Experience Leader

USA GPC Genuine Parts Company; Bixby (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

USA GPC Genuine Parts Company’s NAPA store in Bixby, OK is hiring a Store Pro to be the primary contact for customers, deliver automotive parts solutions, and contribute to store performance with product knowledge and responsive service.

You will assist retail and wholesale customers, operate POS and catalog tools, pull and prepare orders, support inventory tasks, and build loyalty through a positive, energetic customer experience.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.
• Leadership Demonstrates personal accountability and ownership of customer outcomes; leads by example in delivering exceptional customer service; supports team members by sharing knowledge and assisting with problem-solving; contributes to a positive, collaborative, and high-performance team environment; shows initiative in learning and career development.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School diploma

Tools

POS system

Inventory/catalog tools

Job description

USA GPC Genuine Parts Company’s NAPA store in Bixby, OK is hiring a Store Pro to be the primary contact for customers, deliver automotive parts solutions, and contribute to store performance with product knowledge and responsive service.

You will assist retail and wholesale customers, operate POS and catalog tools, pull and prepare orders, support inventory tasks, and build loyalty through a positive, energetic customer experience.