Auto Parts Specialist: Customer Experience & Fulfillment

USA GPC Genuine Parts Company; Concord (NH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

The Store Pro at a NAPA in Concord, NH serves as the primary contact for customers, delivering automotive parts solutions and a high-quality shopping experience.

You will assist both retail and wholesale customers, use product knowledge to resolve inquiries, and support store operations with quick, friendly service. This entry-level role offers growth opportunities within Genuine Parts Company and its NAPA network, focusing on customer satisfaction and efficient logistics.

Qualifikationen

• High School Diploma or GED required.
• Valid Driver’s License required.
• Excellent verbal and written communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Aufgaben

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Perform housekeeping and preventive maintenance to keep a safe, welcoming store.
• Assist with inventory counts and stocking to maintain accuracy.

Kenntnisse

Strong communication

Customer service

Problem solving

Willingness to learn

Ausbildung

High School Diploma or GED

Jobbeschreibung

The Store Pro at a NAPA in Concord, NH serves as the primary contact for customers, delivering automotive parts solutions and a high-quality shopping experience.

You will assist both retail and wholesale customers, use product knowledge to resolve inquiries, and support store operations with quick, friendly service. This entry-level role offers growth opportunities within Genuine Parts Company and its NAPA network, focusing on customer satisfaction and efficient logistics.