Automotive Parts Specialist — Customer Experience Leader

USA GPC Genuine Parts Company; New Jersey; On-site; USD 21,000 - 30,000; Full time

Job summary

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in the retail store, delivering a high-quality experience and automotive parts solutions. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and engagement.

Key duties include providing accurate parts solutions, operating POS and catalog tools, maintaining a welcoming environment, and building relationships to drive loyalty

Qualifications

• High School Diploma or GED required or equivalent.
• Strong communication skills and a customer‑focused mindset.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Computers/devices

Job description

The Store Pro at Genuine Parts Company (NAPA) serves as the primary contact for customers in the retail store, delivering a high-quality experience and automotive parts solutions. This role supports both retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and engagement.

Key duties include providing accurate parts solutions, operating POS and catalog tools, maintaining a welcoming environment, and building relationships to drive loyalty