Automotive Parts Specialist & Customer Champion

Genuine Parts Company; Copley Township (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Genuine Parts Company’s NAPA Store Pro is the primary contact for customers in the retail store, delivering high-quality service and automotive parts solutions for both retail and wholesale clients. You will rely on product knowledge, responsiveness and a customer-focused approach to support store performance.

The role emphasizes accurate parts identification, efficient order fulfillment, teamwork and adherence to store processes.

Qualifications

• High School Diploma or GED
• Valid Driver’s License
• Strong verbal and written communication
• Customer-focused mindset with problem-solving skills
• Willingness to learn automotive parts and systems

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive customer experience
• Utilize product knowledge to assist customers and team members
• Operate POS, inventory/catalog tools, and communication devices
• Maintain energy and customer focus in a fast-paced retail environment
• Support store operations including transactions and general workflow
• Build relationships to drive loyalty and repeat business
• Assist with inventory control and merchandising tasks

Skills

Communication skills

Customer service

Problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS system

Inventory/catalog tools

Job description

Genuine Parts Company’s NAPA Store Pro is the primary contact for customers in the retail store, delivering high-quality service and automotive parts solutions for both retail and wholesale clients. You will rely on product knowledge, responsiveness and a customer-focused approach to support store performance.

The role emphasizes accurate parts identification, efficient order fulfillment, teamwork and adherence to store processes.