Auto Parts Store Specialist

USA GPC Genuine Parts Company; Grandville (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Store Pro at Genuine Parts Company (NAPA brand) serves as the primary contact for customers, delivering automotive parts solutions in a fast-paced retail setting. It supports both retail and wholesale customers and emphasizes knowledge, responsiveness, and a high-quality customer experience.

This entry point role focuses on accurate parts identification, efficient order fulfillment, and contributing to store performance through strong product knowledge and teamwork.

Qualifications

• High School Diploma or GED completed.
• Strong communication and customer service mindset.
• Willingness to learn automotive parts and tech systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Support store operations including transactions, inquiries, and workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem solving

POS systems

Education

High School Diploma or GED

Tools

Inventory systems

Cataloging systems

Delivery management systems

Job description

The Store Pro at Genuine Parts Company (NAPA brand) serves as the primary contact for customers, delivering automotive parts solutions in a fast-paced retail setting. It supports both retail and wholesale customers and emphasizes knowledge, responsiveness, and a high-quality customer experience.

This entry point role focuses on accurate parts identification, efficient order fulfillment, and contributing to store performance through strong product knowledge and teamwork.