Auto Parts Specialist - Customer-Centric Retail

Genuine Parts Company; Ionia Township (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

Genuine Parts Company’s Store Pro serves as the primary contact for customers in the NAPA retail store, delivering high-quality automotive parts solutions and exceptional service. The role supports both retail and wholesale customers, utilizing product knowledge and responsive engagement to drive store performance and loyalty.

This entry-level position offers growth within the organization, with responsibilities spanning sales, inventory, and logistics in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate deliveries and pull/prepare orders for customers and drivers.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining inventory records.

Skills

Communication skills

Customer service mindset

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company’s Store Pro serves as the primary contact for customers in the NAPA retail store, delivering high-quality automotive parts solutions and exceptional service. The role supports both retail and wholesale customers, utilizing product knowledge and responsive engagement to drive store performance and loyalty.

This entry-level position offers growth within the organization, with responsibilities spanning sales, inventory, and logistics in a fast-paced environment.