Automotive Parts Specialist – Customer Focused

Genuine Parts Company; Central Square (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

Genuine Parts Company is hiring a Store Pro to be the primary contact for customers in the NAPA retail store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers. This role offers strong entry points and growth within the organization.

You will support store performance through product knowledge, responsiveness, and customer engagement, contributing to CSAT, order accuracy, and loyalty while handling transactions, inventory tasks, and

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Communication

Customer focus

Interpersonal skills

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company is hiring a Store Pro to be the primary contact for customers in the NAPA retail store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers. This role offers strong entry points and growth within the organization.

You will support store performance through product knowledge, responsiveness, and customer engagement, contributing to CSAT, order accuracy, and loyalty while handling transactions, inventory tasks, and