Automotive Parts Specialist — Customer-Driven Retail

Genuine Parts Company; Hurstbourne (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Genuine Parts Company, operating as NAPA, seeks a Store Pro to be the primary contact for customers in the retail store, delivering high-quality automotive parts solutions and engaging customers. You will support both retail and wholesale customers, leveraging product knowledge to assist a diverse customer base and contribute to store performance.

You will operate POS and inventory/catalog tools, maintain energy and focus in a fast-paced environment, and help with store operations, logistics,

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License.
• Strong communication and customer service skills.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Coordinate and dispatch deliveries using delivery management systems
• Assist with inventory control and housekeeping
• Contribute to various store operations and team support tasks
• Support continuous improvement initiatives related to store processes

Skills

Communication skills

Customer service mindset

Problem-solving

Learning willingness

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

Genuine Parts Company, operating as NAPA, seeks a Store Pro to be the primary contact for customers in the retail store, delivering high-quality automotive parts solutions and engaging customers. You will support both retail and wholesale customers, leveraging product knowledge to assist a diverse customer base and contribute to store performance.

You will operate POS and inventory/catalog tools, maintain energy and focus in a fast-paced environment, and help with store operations, logistics,