Auto Parts Specialist: Customer-Centric Growth Path

O'Reilly Auto Parts; Denver (CO); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers in-store. You will support store management, greet customers, assist with parts selection, and perform cash handling and returns per policy.

The role may involve bilingual communication and various daily store tasks as needed to keep operations smooth. The position emphasizes excellent customer service, accurate transactions, and collaboration with the team to meet store goals.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Handle cash, checks, credit card transactions, and make change accurately.
• Process exchanges and returns per company policy.
• Address customer complaints in a friendly manner.
• Perform daily store duties including stock, planogram updates, and fronting.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high level service to retail and installer customers in-store. You will support store management, greet customers, assist with parts selection, and perform cash handling and returns per policy.

The role may involve bilingual communication and various daily store tasks as needed to keep operations smooth. The position emphasizes excellent customer service, accurate transactions, and collaboration with the team to meet store goals.