Auto Parts Customer Care Specialist

O'Reilly Auto Parts; Goldsboro (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You may assist store management with daily tasks and support bilingual customers when needed.

Responsibilities include greeting customers, assisting with parts selection, handling cash and credit transactions, processing returns, and maintaining shelves. Training and daily operations support are required to ensure accurate service standards.

Qualifications

• Required: Ability to quickly match alphanumeric sequences.
• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote customer service programs and related selling.
• Assist professional customers as needed and directed.
• Answer store phone calls and look up parts and prices, offering related items.

Skills

Customer service

Multitasking

Alphanumeric matching

Phone & in-store service

Tools

POS system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You may assist store management with daily tasks and support bilingual customers when needed.

Responsibilities include greeting customers, assisting with parts selection, handling cash and credit transactions, processing returns, and maintaining shelves. Training and daily operations support are required to ensure accurate service standards.