Auto Parts & Customer Service Specialist

O'Reilly Auto Parts; Crestwood (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k starting day one

Medical/dental/vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will assist store management, support professional customers, and participate in daily operations including returns, cash handling, and inventory tasks.

Bilingual candidates are encouraged to apply, and the role emphasizes customer-first service, accurate part lookups, and teamwork with store staff.

Qualifications

• Must be able to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Capable of multitasking between phone and in-store customers.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support professional customers and installers as needed.
• Answer store calls, lookup parts, quote prices and offer related items.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per company policy.
• Maintain store presentation, stock shelves and planograms.

Skills

Alphanumeric sequence matching

Outstanding customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will assist store management, support professional customers, and participate in daily operations including returns, cash handling, and inventory tasks.

Bilingual candidates are encouraged to apply, and the role emphasizes customer-first service, accurate part lookups, and teamwork with store staff.