Auto Parts Retail: Shift Lead & Customer Champion

O'Reilly Auto Parts; Wilson (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership and encourages bilingual applicants to apply.

Responsibilities include leading the team in delivering outstanding customer service, processing orders, managing returns, and ensuring accurate invoicing before shipment.

Qualifications

• Strong communication skills and clear interpersonal abilities.
• 2+ years of relevant customer service or retail experience preferred.
• Fluency in Spanish strongly desired and helpful for a diverse customer base.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer telephones according to company policy.
• Process buy online/ship to store, hub transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently and accurately.
• Manage returns and exchanges to ensure refunds are correct and processed.
• Invoice merchandise, including core charges, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to team.
• Ensure staff clock in/out and follow approved schedules; perform opening/closing duties.
• Perform day-end procedures, secure money, deposits, and building, and check deliveries.
• Other duties as assigned.

Skills

Strong communication

RSS Certification

Spanish preferred

Retail sales experience

Automotive knowledge

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership and encourages bilingual applicants to apply.

Responsibilities include leading the team in delivering outstanding customer service, processing orders, managing returns, and ensuring accurate invoicing before shipment.