Auto Parts Retail Service Lead (Bilingual)

O'Reilly Auto Parts; Jonesboro (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401k with start-

Medical, dental, and vision insurance

Team member health/wellbeing programs

Tuition educational assistance

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Jonesboro, GA is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations, with shift-management duties when managers are absent.

The role emphasizes leading a team to deliver excellent service to retail and professional customers, handling in-store programs, transfers, returns, invoices, and daily opening/closing tasks. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure telephone answered per policy and orders/transfers processed timely.
• Handle returns, exchanges, and refunds accurately and efficiently.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts in Jonesboro, GA is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations, with shift-management duties when managers are absent.

The role emphasizes leading a team to deliver excellent service to retail and professional customers, handling in-store programs, transfers, returns, invoices, and daily opening/closing tasks. Bilingual candidates are encouraged to apply.