Auto Parts Retail Service Lead

O'Reilly Auto Parts; Lewiston (ME); On-site; USD 2,080,000 - 2,686,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O'Reilly Auto Parts in Lewiston, ME is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and leading a team to deliver top-notch service.

Strong communication, RSS certification, and automotive knowledge are required. Bilingual candidates, especially Spanish speakers, are encouraged to apply, with a total compensation package including benefits and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently using the electronic ledger.
• Ensure returns and exchanges are processed accurately and refunds issued properly.

Skills

Communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts in Lewiston, ME is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and leading a team to deliver top-notch service.

Strong communication, RSS certification, and automotive knowledge are required. Bilingual candidates, especially Spanish speakers, are encouraged to apply, with a total compensation package including benefits and