Auto Parts Retail Service Lead (Bilingual)

O'Reilly Auto Parts; Wytheville (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive customer service excellence in sales, store appearance, and operations. The role includes shift management in the absence of store leadership, with opportunities to lead teams in delivering high-quality service to both retail and professional customers.

Ideal candidates will have strong communication skills, RSS Certification, and potential ASE or multilingual capabilities, with the company offering

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Fluency in multiple languages

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive customer service excellence in sales, store appearance, and operations. The role includes shift management in the absence of store leadership, with opportunities to lead teams in delivering high-quality service to both retail and professional customers.

Ideal candidates will have strong communication skills, RSS Certification, and potential ASE or multilingual capabilities, with the company offering