Auto Parts Retail Lead & Customer Service Pro

O'Reilly Auto Parts; Visalia (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading retailer in automotive parts is seeking a Retail Service Specialist in Visalia, California. The role involves supporting managers in sales, customer service, and store operations, while leading a team to ensure excellent service. Candidates should possess strong communication skills and the ability to achieve RSS Certification. Competitive compensation is offered ranging from $16.90 to $24.90 per hour, along with additional benefits including paid time off, health insurance, and 401k.

Qualifications

• Proven ability to provide excellent customer service.
• Experience in retail sales, preferably in auto parts.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Lead the team in providing excellent customer service.
• Supervise customer service in the retail showroom.
• Ensure timely processing of orders and customer communications.
• Oversee efficient handling of returns and exchanges.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Job description

A leading retailer in automotive parts is seeking a Retail Service Specialist in Visalia, California. The role involves supporting managers in sales, customer service, and store operations, while leading a team to ensure excellent service. Candidates should possess strong communication skills and the ability to achieve RSS Certification. Competitive compensation is offered ranging from $16.90 to $24.90 per hour, along with additional benefits including paid time off, health insurance, and 401k.