Auto Parts Retail Lead - Bilingual

3M HEALTHCARE; Brockton (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with employer contributions

Stock purchase plan

Paid time off

Job summary

O'Reilly Auto Parts in Brockton, MA is hiring a Retail Service Specialist to support store leadership in delivering excellent customer service, maintaining store appearance, and handling day-to-day operations. The role includes shift management duties in the absence of store leadership and requires strong communication skills.

Bilingual abilities are encouraged to apply. Responsibilities include supervising the showroom, processing buys/ship-to-store orders, handling returns and exchanges, and

Qualifications

• Strong communication skills.
• RSS Certification required.
• Retail sales experience, preferably in auto parts.
• ASE Certification and multilingual abilities are a plus.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and support sales programs.
• Ensure phone calls are answered per policy and orders are processed promptly.
• Manage buy online/ship to store, hub transfers, and communicate shipment arrivals.
• Handle special orders, returns, and refunds accurately.
• Assist with opening/closing duties and daily cash handling.
• Support store management and step in for shifts when needed.

Skills

Strong communication skills

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Brockton, MA is hiring a Retail Service Specialist to support store leadership in delivering excellent customer service, maintaining store appearance, and handling day-to-day operations. The role includes shift management duties in the absence of store leadership and requires strong communication skills.

Bilingual abilities are encouraged to apply. Responsibilities include supervising the showroom, processing buys/ship-to-store orders, handling returns and exchanges, and