Auto Parts Pro: Customer-Focused Specialist

NAPA Auto Parts; Westbrook (ME); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k)

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Resumo da oferta

NAPA Auto Parts is seeking a Store Pro to serve as the primary contact for customers in the Westbrook store, delivering a high-quality experience by providing automotive parts solutions and supporting both retail and wholesale customers. You will rely on product knowledge and a responsive approach to drive store performance.

The role emphasizes accurate parts identification, efficient order fulfillment, teamwork, and use of POS and catalog tools.

Qualificações

• High School Diploma or GED required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards

Conhecimentos

Customer service

Communication

Problem solving

Team collaboration

Product knowledge

Formação académica

High School Diploma or GED

Ferramentas

POS system

Inventory/catalog tools

Descrição da oferta de emprego

NAPA Auto Parts is seeking a Store Pro to serve as the primary contact for customers in the Westbrook store, delivering a high-quality experience by providing automotive parts solutions and supporting both retail and wholesale customers. You will rely on product knowledge and a responsive approach to drive store performance.

The role emphasizes accurate parts identification, efficient order fulfillment, teamwork, and use of POS and catalog tools.