Auto Parts Solutions Specialist

NAPA Auto Parts; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

NAPA Auto Parts in Portland, OR is seeking a Store Pro who will serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role focuses on providing automotive parts solutions for both retail and wholesale customers, contributing to store performance through product knowledge, responsiveness, and customer engagement.

You will work with the Counter Sales and Inventory/Operations teams, utilize POS and catalog

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with good listening and problem-solving.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions for retail and wholesale customers.
• Deliver a positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Support store operations and handle inquiries efficiently.
• Build relationships to drive loyalty and repeat business.
• Coordinate and dispatch deliveries and prepare orders for customers and drivers.
• Maintain safe, clean, and welcoming store environment.
• Assist with inventory control and cycle counts.
• Support continuous improvement of store processes.

Skills

Communication skills

Customer focus

Problem solving

Learning mindset

Education

High School Diploma or GED

Tools

Inventory/catalog systems

Job description

NAPA Auto Parts in Portland, OR is seeking a Store Pro who will serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role focuses on providing automotive parts solutions for both retail and wholesale customers, contributing to store performance through product knowledge, responsiveness, and customer engagement.

You will work with the Counter Sales and Inventory/Operations teams, utilize POS and catalog