Auto Parts Pro: Customer-Centric Store Specialist

USA GPC Genuine Parts Company; Illinois; On-site; USD 19,000 - 25,000; Full time

Job summary

USA GPC Genuine Parts Company in Illinois is seeking a Store Pro to serve as the primary point of contact for customers in the retail store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers.

The role emphasizes product knowledge, responsiveness, and customer engagement, contributing to store performance and growth opportunities within the organization.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills are essential.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate deliveries and fulfill orders.
• Perform general housekeeping, cleaning, and organizational tasks.
• Assist with inventory control activities including receiving merchandise and stocking shelves.
• Contribute to store operations and team support tasks as needed.
• Support continuous improvement initiatives related to store processes.

Skills

Customer focus

Strong communication

Problem solving

Teamwork

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

USA GPC Genuine Parts Company in Illinois is seeking a Store Pro to serve as the primary point of contact for customers in the retail store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers.

The role emphasizes product knowledge, responsiveness, and customer engagement, contributing to store performance and growth opportunities within the organization.