Auto Parts Store Pro - Customer-Centric Parts Expert

Genuine Parts Company; Dallas (Luzerne County); On-site; USD 17,000 - 25,000; Full time

Job summary

Genuine Parts Company, operator of NAPA stores, seeks a Store Pro to greet customers, provide automotive parts solutions, and deliver a high-quality purchasing experience in-store.

You will use POS and catalog tools, assist with inventory, and coordinate with the team to fulfill both retail and wholesale requests while building loyalty.

This role offers an entry point for growth within GPC, with a fast-paced environment and a strong emphasis on customer service.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Teamwork

Retail mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Catalog tools

Job description

Genuine Parts Company, operator of NAPA stores, seeks a Store Pro to greet customers, provide automotive parts solutions, and deliver a high-quality purchasing experience in-store.

You will use POS and catalog tools, assist with inventory, and coordinate with the team to fulfill both retail and wholesale requests while building loyalty.

This role offers an entry point for growth within GPC, with a fast-paced environment and a strong emphasis on customer service.