Automotive Parts Specialist – Customer Service Pro

O'Reilly Auto Enterprises, LLC; Lockeford (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Tuition Educational Assistance

Career Growth

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers in-store. Responsibilities include greeting customers, assisting with merchandise, handling cash and returns, answering phone inquiries, and supporting store management with daily tasks.

Bilingual candidates are encouraged to apply. The role involves stock updates, planogram adherence, and occasional delivery duties as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist managers and installer service specialists with professional customers.
• Handle cash, checks, credit card transactions, and returns per policy.
• Answer store calls, look up parts, quote prices, and offer related items with low-price guarantees.
• Maintain cash drawer securely and process exchanges for credit.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual Spanish

Education

ASE certification

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers in-store. Responsibilities include greeting customers, assisting with merchandise, handling cash and returns, answering phone inquiries, and supporting store management with daily tasks.

Bilingual candidates are encouraged to apply. The role involves stock updates, planogram adherence, and occasional delivery duties as needed.