Parts Specialist: Customer Service & Auto Parts Expert

O'Reilly Auto Parts; Paris (IL); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Health/dental/vision insurance (Day 1)

Flexible Spending Account (FSA)

Health/wellbeing programs

Tuition assistance

Resumo da oferta

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks. The role includes cash handling, answering phones, and processing quotations and returns. Bilingual candidates are encouraged to apply.

The position emphasizes customer satisfaction, product knowledge, and teamwork within a fast-paced store environment.

Qualificações

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilidades

• Follow and promote all company customer service programs.
• Greet and assist customers selecting merchandise.
• Assist managers and installers with professional customers as needed.
• Provide excellent phone support per company policy and quote prices.
• Handle cash drawer, payments, and credit card transactions.
• Process exchanges and returns per policies.
• Address and resolve customer complaints.
• Perform daily store tasks including stocking and planogram updates.
• Operate store equipment after training and compliance.

Conhecimentos

Alphanumeric matching

Customer service

Multitasking

Descrição da oferta de emprego

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise selection, and support store management in daily tasks. The role includes cash handling, answering phones, and processing quotations and returns. Bilingual candidates are encouraged to apply.

The position emphasizes customer satisfaction, product knowledge, and teamwork within a fast-paced store environment.