Auto Parts Counter Specialist - Customer Focused

USA GPC Genuine Parts Company; Ripon (WI); On-site; USD 34,385,000 - 51,577,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K

Job summary

USA GPC Genuine Parts Company is seeking a NAPA Counter Sales associate to greet customers, provide auto parts answers, and help at the counter or over the phone. You will use your parts knowledge to support the team and ensure a positive retail experience.

The role emphasizes excellent communication, a customer-centric mindset, and willingness to learn more about auto parts. This is a face-of-store position offering growth within the company.

Qualifications

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills.
• Love fast paced retail environments.
• Great listening skills and empathy for customers.
• ASE Certifications.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Use parts knowledge to assist team members answer questions for customers.
• Provide outstanding customer care and interactions with everyone who enters the store.
• Bring customer focus and high energy to a fast-paced retail environment.
• Welcome customers and engage to provide a positive consumer experience.
• Use technology, cash register, telephone, and paper catalog system.

Skills

Automotive parts knowledge

Customer service

Effective communication

Empathy for customers

Education

High School Diploma or GED

Technical or Trade school courses or degree

Tools

Cash register

Computer

Phone system

Paper catalog system

Job description

USA GPC Genuine Parts Company is seeking a NAPA Counter Sales associate to greet customers, provide auto parts answers, and help at the counter or over the phone. You will use your parts knowledge to support the team and ensure a positive retail experience.

The role emphasizes excellent communication, a customer-centric mindset, and willingness to learn more about auto parts. This is a face-of-store position offering growth within the company.