Automotive Parts Counter Specialist — Customer-Focused

USA GPC Genuine Parts Company; Plain City (OH); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401K

Career growth

Descripción de la vacante

GPC Genuine Parts Company is seeking a NAPA Counter Sales Associate to be the face of our retail stores, helping customers with automotive parts in person and by phone. You will apply parts knowledge to assist teammates and ensure a positive, high-energy customer experience.

The role emphasizes excellent communication, a willingness to learn auto parts, and thriving in a dynamic, customer-centric environment with opportunities to grow within the NAPA network.

Formación

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills.
• Love fast paced retail environments.
• Great listening skills and empathy for customers.
• Background and/or passion for automotive industry, heavy equipment, diesel, marine or dealership.
• Experience in cataloging and/or inventory management systems is a plus.

Responsabilidades

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone.
• Use your parts knowledge to assist other NAPA team members answer questions for customers.
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store.
• Bring customer focus and high energy to our fast-paced stores.
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience.
• Use technology (computer), cash register, telephone, and paper catalog system.

Conocimientos

Verbal communication

Written communication

Listening skills

Customer empathy

Retail experience

Auto parts knowledge

Parts store exp

Cataloging knowledge

Inventory systems

Computer literacy

Cash register use

Herramientas

Computer (POS) system

Cash register

Paper catalog system

Descripción del empleo

GPC Genuine Parts Company is seeking a NAPA Counter Sales Associate to be the face of our retail stores, helping customers with automotive parts in person and by phone. You will apply parts knowledge to assist teammates and ensure a positive, high-energy customer experience.

The role emphasizes excellent communication, a willingness to learn auto parts, and thriving in a dynamic, customer-centric environment with opportunities to grow within the NAPA network.